Refund and Return Policy

Updated October, 2023

We are dedicated to your health and satisfaction. Our products are tested for quality, and all shipments are carefully inspected before shipping. Please check your shipment upon arrival to ensure that it has not been damaged during shipping.

All claims for damaged products must be made within 72 hours of receipt. 

Please get in touch with us at support@emilykylenutrition.com during that time, and we will resolve the issue.

We do not offer a money-back guarantee, as cannabis affects each individual differently. We do not offer refunds.

SHIPPING POLICY

We ship packages with the United States Postal Services (USPS). All shipments are legal based on their hemp-based product requirements. Your package will arrive in an unmarked box or envelope for discrete arrival.

The timing of your order depends upon several factors. Standard shipping typically takes 5 to 7 business days, depending on your location. Please note that your shipping estimate begins after your order has been processed. We will email you a tracking number once your order has been fulfilled.

If you are curious about the status of your order in its fulfillment or shipping process, please know that we send communications to the email used with the order.

Confirmation emails may sometimes go into a customer’s spam or promotions folder, depending on the settings within your email platform. Shipping costs are non-refundable.

Delivery Confirmation and Responsibility:

Please note that once a package has been confirmed as delivered by the United States Postal Service (USPS), our responsibility for the shipment is considered fulfilled. If a package is marked as delivered but cannot be located, we regret to inform you that we cannot issue a refund or provide a replacement.

This company is not responsible for any order that is stolen outside the customer’s address, lost in transit, or not delivered or seized. We are not responsible for packages stolen from your mailbox or doorstep.

If you live in a highly congested neighborhood, we recommend following your tracking to anticipate the delivery of your order. With this, we do provide package protection insurance. This enables us to work with your local carriers and ensure we can investigate if a package is delayed or if something should occur during shipping.

In such cases, we strongly encourage customers to contact their local USPS office to inquire about the delivery status and, if necessary, file a claim for the missing package. Additionally, customers may choose to report the situation to their local law enforcement agency in case of suspected theft or tampering.

By placing an order with us, you acknowledge and agree to these terms regarding delivery confirmation and responsibility.

Should a customer have an issue with delivery, all problems must be reported in writing within 7 days of the delivery date. Delivery dates may be found and recorded through tracking numbers associated with the order.

If your package is lost or delayed, we recommend contacting the USPS. If you have any queries, you can contact USPS at 800-ASK-USPS.