Shipping policy
SHIPPING POLICY
We ship packages with the United States Postal Services (USPS). All shipments are compliant with their hemp-based product requirements. Your package will arrive in an unmarked box or envelope for discreet arrival.
The timing of your order depends upon several factors. Standard shipping typically takes 5 to 7 business days, depending on your location. Please note that your shipping estimate begins after your order has been processed. We will email you a tracking number once your order has been fulfilled.
If you are curious about the status of your order in its fulfillment or shipping process, please know that we send communications to the email used with the order.
Confirmation emails may sometimes go into a customer's spam or promotions folder, depending on the settings within your email platform. Shipping costs are non-refundable.
Signature Requirement for Select Orders
We prioritize our products' safe and secure delivery to our valued customers. We have implemented a signature requirement policy to ensure the secure handling of higher-value orders and deliveries to multi-unit residences, such as apartment buildings or condo buildings.
A signature will be required upon delivery for any order with a total value exceeding $200 or any order being shipped to a multi-unit residence. This policy aims to provide an added layer of protection and accountability, ensuring that your package reaches you safely.
It is important to note that it is the customer's responsibility to ensure that they are able to retrieve the package should they not be available to accept the signature delivery. We understand that circumstances may vary, but guaranteeing the safe receipt of your order is our utmost priority.
If you have any questions or concerns about this policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure a smooth and secure delivery process.
Thank you for your understanding and cooperation in helping us deliver our products to you with the utmost care.
Delivery Confirmation and Responsibility:
Please note that once a package has been confirmed as delivered by the United States Postal Service (USPS), our responsibility for the shipment is considered fulfilled. If a package is marked as delivered but cannot be located, we regret to inform you that we cannot issue a refund or provide a replacement.
This company is not responsible for any order that is stolen outside the customer’s address, lost in transit, or not delivered or seized. We are not responsible for packages stolen from your mailbox or doorstep.
If you live in a highly congested neighborhood, we recommend following your tracking to anticipate the delivery of your order. With this, we do provide package protection insurance. This enables us to work with your local carriers and ensure we can investigate if a package is delayed or if something should occur during shipping.
In such cases, we strongly encourage customers to contact their local USPS office to inquire about the delivery status and, if necessary, file a claim for the missing package. Additionally, customers may choose to report the situation to their local law enforcement agency in case of suspected theft or tampering.
By placing an order with us, you acknowledge and agree to these terms regarding delivery confirmation and responsibility.
Should a customer have an issue with delivery, all problems must be reported in writing within 7 days of the delivery date. Delivery dates may be found and recorded through tracking numbers associated with the order.
If your package is lost or delayed, we recommend contacting the USPS. If you have any queries, you can contact USPS at 800-ASK-USPS.